Customer Service

Our customer service department is open week days between 7am - 3pm

 

Customer Service (Denmark)
Monday-Thursday 7.00 am - 3.00 pm.
Friday 8.30 am - 3.00 pm.
Phone: +45 26 12 87 85
Email:  [email protected]

 

Customer Service (International)
Monday-Thursday 7.00 am - 3.00 pm.
Friday 8.30 am - 3.00 pm.
Phone: +45 70 70 74 48  /  +45 27 82 70 06
Email:  [email protected]

 

Out of opening hours please contact us on mail [email protected], we will get back to you as quick as possible. 

Worldwide Shipping

DELIVERY TIME

We deliver items to all countries. All items will be shipped from our head office in Odense, Denmark, where it is carefully prepared and packed. All delivery times depend on the country of destination:

Denmark: app. 1-2 working days

Europe: app. 5-7 working days

Rest of the world: app. 8-10 working days

 

Please note that the delivery times are only estimates and may unavoidably be extended by bad weather conditions, bank holidays, holiday seasons or busy periods in general.

Most of our stock is shipped by UPS. UPS offer an option of 2 day express delivery compared to the standard times.  

Important information: Our drivers work week days between 8.00-18.00.  We recommend that you complete the alternative delivery address on the freight form if you already know that you will not be home when your products will be delivered. Your work address could be an option. Please note that we cannot deliver to a postbox and products cannot be delivered without a signature from the receiver.

Unfortunately we don’t have the option to change the delivery address if we have already processed the order.

It is also possible to pick up your order from our head office in Odense. You can do this by choosing this option at checkout, and the pick up will be arrange with tinekhome when the order is ready.

 

FREIGHT COSTS

Freight costs will be added to your order upon checkout. The freight costs will depend on the total weight of the order or whether the products are fragile or not. 

Your freight is free over 150€, except our odd size items you see below. Our odd size items will require special arrangements during transportation and will therefore incur an additional freight cost.

 

ODD SIZE 2018

BAMBED

BAMBED160
BAMCONSOL280
BAMCOUCH
BAMCHAIR (OVERSIZE UPS)
BAMNEWCOUCH
BAMNEWCHAIR (OVERSIZE UPS)
BAMTABLE250
BAMTABLE300
BEDBOARD180
BEDBOARD160
BAMTABLE140 (OVERSIZE UPS)
BAMTABLE140X45 (OVERSIZE UPS)
BAMBEDLOUNGE
PALMALOUNGE (OVERSIZE UPS)
PALMACOUCH (OVERSIZE UPS)
KOSLOUNGE
KOSCHAIR (OVERSIZE UPS)
BOHOCOUCH
BOHOLOUNGE (OVERSIZE UPS)
DOUM-BENCH (OVERSIZE UPS)
DOUM-STAND (1/2 PALLET)
DOUM-SOFA
CHAIR
CHAIR120
DAYBED (OVERSIZE UPS)
DAYHOTEL
DAYHOTEL-CUT
PUF80 (OVERSIZE UPS)
PUF160 (OVERSIZE UPS)
SOFAL
SOFAXL
SOFAXXL
SOFASOFTL
SOFASOFTXL
CHAIRSOFT120
GLAZEPOTL (FULL COLLI)
GLAZEPOTXL
GLAZEPOT3Z
GLAZEFLOL(FULL COLLI)
GLAZEFLOXL
JARPOT-XL
JARVASE-XL
JARPOT-XXL
JARVASE-XXL
LANHOUSE-XL
LANSTAR
LANSOLA-XL
METCABINET
METCABLOW
METDRAWER
METCABDRAWER
METCABLIVING
METCABDRESS
METMIRROR60X170-HG
METMIRROR60X170-PH
METMIRROR80X180-HG
METMIRROR80X180-PH
TABLE-BRASS
METTABLE80 (OVERSIZE UPS)
METCON100 (OVERSIZE UPS)
FEELTABLE65 (OVERSIZE UPS)
HANGDOME-XXL

 

The freight cost is a guidance and not necessarily the same on your order.

The freight costs to the rest of the world will be calculated upon checkout.

Please note: large/or fragile items like furniture, rails, large lanterns, heavy pots etc. will require special arrangements during transportation and will therefore incur an additional freight cost. If a product require such special arrangement this will appear on the product description in the webshop and the freight cost will be listed at checkout when the delivery address has been completed.  

All costs with reference to your order will be listed at checkout before payment.

 

When ordering heavy furniture like our cabinets and sofas, we would like to point out that the delivery is to the pavement of your property therefore we recommend that you arrange assistance to help carry the furniture into your home.

Please note that tinekhome are not responsible for any additional cost caused directly or indirectly by force majure events such as strike, lockout or other situations over which tinekhome have no control.

 

TAX

Tax is not included in the price and will be confirmed at checkout. As tax varies from country to country unfortunately we are unable to confirm the amount you will have to pay in tax. We recommend you contact UPS for more information about the tax rules in your country – www.ups.com 

 

TRACKING

You can always track your order as a tracking number will be listed in a email to you when the order has been dispatched. You will be able to track your order including the date for delivery.  

Please note that it is not possible for us to provide tracking orders for furniture and other large products. A delivery day will be agreed which is convenient to you and you will be contacted by our customer service department before the order departs from the warehouse.

 

UNDELIVERED ITEMS 

We will attempt to deliver your UPS delivery 3 times; however if none of these are successful your order will be returned to tinekhome. A new freight cost will be charged if you require the products to be re-delivered.

Returns

 

DOWNLOAD RETURN NOTE

Download return note here Icon Return note (200.7 KB) .

 

REFUND

We can only return money to the card owner who payed for the gift - it can take up to 5 days for the money to transfer between banks.
You can also choose to receive a voucher. When we receive return at our stock, we will create a voucher for you to use on tinekhome.com.

Otherwise, if you need to return your purchase you have 14 days to do so. The product can only be returned by completing a return note to the following address

tinekhome Service
M.P. Allerups Vej 45G
DK-5220 Odense SØ
Danmark

A return note will be sent with every order. If the return note is missing from your order please contact tinekhome by email and one will be sent to you. The return note is important as it enable us to identify the delivery in question upon arrival at our warehouse.

 

14 DAYS RETURNS

The product needs to be returned to tinekhome within 14 days from the date of delivery and you will have to cover the cost of returning the product to tinekhome in Denmark.

A refund for a return product will be paid to customer’s account within 14 days from receiving the product and the return note.

If the return product fails to be received by tinekhome, we cannot cover the costs involved. If the product is not in the same condition as it was when it left the warehouse for delivery, tinekhome will charge an amount covering the loss of value to the product and the net amount will be paid to the customers account.     

Please note that customized furniture can not be returned.

If you wish to order a product in another color or size we will need to complete a new order in the webshop.

Claims

It’s important to us that you receive the best service possible and that all our products meet your expectations. Should you unexpectedly have received a defect or wrong item, please send an email to [email protected].

CLAIM PROCESS

If you want to report a claim, the form below will have to be completed. Photos of the damaged product or product with defects will be needed to support your claim. The photos are important to us as we use them as proof to show to our suppliers and freight forwarders. 

 

FURTHER INFORMATIONS 

Please note that any damage that is visible on delivery should be notified immediately. Any damage which is discovered after unpacking must be reported within 7 days of delivery via email to [email protected].

If the claim is accepted, tinekhome will cover the cost of a new replacement product. If the replacement product is not available, the price of the product will be credited to the customer within 30 days. Please note that some replacement products can be subject to tax which are not covered by tinekhome.

If a product is damaged more severely, please complete the claim procedure including photos and send it to the customer service department before sending the product back. tinekhome will then contact you with instructions on how to proceed.

The buyer will cover the cost for return freight if a product is returned to tinekhome without any confirmation that the claim form has been – and can be - approved by tinekhome.

All stock in the webshop are subject to the Danish consumer protection law. This means that buyers can make a complaint of damaged or defective products up to 24 months from the date of purchase.

 

Terms & Conditions

The following trade tems apply for all products which are ordered by private customers via our webshop: www.tinekhome.com

Tine K Home A/S
M.P. Allerups Vej 45G
DK-5220 Odense SØ
Danmark
Phone: +45 70 70 74 48
Email

Registered Company: Odense, Denmark
VAT no: 38748343

 

COMMUNICATION

By visting our website you accept that all commucation with tinekhome is primarily by email. 

 

COMMUNICATION & RECEIPT 

After finalizing an order with payment, you will receive an automated email from tinekhome which confirms that we have received your order. Please note that this email is not a final acceptance of your order. When the order is packed and shipped from our warehouse you will receive a final confirmation and receipt via email.

The receipt will only include the listed items. tinekhome is therefore not liable for delivering other items which have been part of the order but have sold out. A seperate receipt or invoice on those remaining items will be sent to you. See section (Sold out items) 

 

EASY PAYMENT 

We make every effort to ensure that the prices for products displayed in the webshop are correct. All prices are including Danish tax but do not include freight cost. The freight cost will be confirmed at checkout when the delivery address has been completed. There is no Danish tax on orders from private customers outside the EU.

tinekhome accepts the following payment cards:

betalingskort.png

The chosen payment card has to be in the name of the buyer. All payment card holders are subject to validation control and approval from the card provider. If the transaction is not approved the order will be cancelled.

By using a foreign payment card, a fee will be added in relation to the total amount. The fee will depend on type of payment card which will be confirmed at checkout.

MobilePay.png

Payment via MobilePay is possible for Danish customers. You can choose this payment option in the last payment window.

 

RETENTION OF TITLE 

tinekhome retain title to the products until payment for the products and freight has been made.

 

CHANGES

tinekhome return the right to change the prices and delivery terms without prior notification. These changes will not effect orders which we have already accepted by a receipt or invoice via email.

 

SECURITY

It’s important to us that you feel safe when shopping online at tinekhome. Our payment system works in cooperation with Nets. All payment data which is sent between the browser and tinekhome will be encrypted.  In the top left corner of your browser, you can see if an internet site is encrypted and all encryption take place via a SSL-server (Secure Socket Server). It means that all information will be send via a third party secure connection and your bank information cannot be seen or read by any outsider.  

 

SOLD OUT ITEMS & RESERVATION 

The webshop - tinekhome.com – features the entire tinekhome collection. If a product is not in stock, it will appear in the product display in the webshop. In some cases it will be possible to reserve an item and in that case tinekhome will send you an email with information when the product is back in stock.  

If you have reserved and/or paid for a product which is subsequently out of stock or discontinued, the order for this product will be cancelled and any monies will be returned to you.

 

PRODUCT INFORMATION 

The product information in our webshop has an exact description to match each product. Every effort is made to ensure that the product corresponds as closely as possible to the pictures displayed online. However, variations can occur. These could include, but are not limited to, slight differences in shades of fabric, color, texture or dimensions of products.

 

HANDMADE PRODUCTS 

The majority of the tinekhome collection is handmade in Vietnam, India, Morocco and Portugal. Please note that due to the nature of handmade items, there might be slight imperfections and some products may have minor variations.

 

TINEKHOME LAMPS 

All lamps in the collection are compatible with 40W bulbs, energy class A++ to E.

EnergyLabel_ENG.jpeg

 

Third party retailers

On our website we link to other websites or companies who sell our products. For that matter tinekhome can not garentee that products bought via third party retailers have same service and trade terms as tinekhome.

Jurisdiction & Special rules

Any disputes between buyer and tinekhome under the interpretation of tinekhome’s trade terms will be ruled by the Sø- og Handelsretten in Copenhagen in Denmark in relation to Danish law with Danish as the legal/valid language.

Information on options for complaints

A complaint over an item bought at tinekhome can be submitted to the Konkurrence- & Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can also complain to the Center for Klageløsning via www.forbrug.dk.

The EU-Commissions online complaint portal can also be used to submit a complaint.  It is relevant for you if you live in another EU country. Complaints can be submitted here. By submitting a complaint, you are entitled to provide them with our email address info(a)tinekhome.dk

 

DOWNLOAD OUR PHOTOS 

Photos and logo can be downloaded by customers and the press. The usage of any of our photos have to be signed by with the following:

tinekhome.com  /  +45 45 66 01 02

 

COPYRIGHT

Tine K Home A/S have the copyright on all content on tinekhome.com. 

 

PRIVACY POLICY

1. In General

1.1 This policy on the processing of personal data (the "Privacy policy") describes how Tinekhome A/S collects and processes information about you.

1.2 The privacy policy applies to personal data that you provide to us or that we collect through Tinekhome’s website, www.tinekhome.com.

1.3 Tinekhome A/S is the data controller of your personal data. All enquiries to Tinekhome must be made through the contact information listed under article 7.

2. Tinekhome’s Collection of your personal data

2.1 What personal data do we collect and for what purpose?

2.1.1 When you visit the website, we automatically collect information about you, e.g. about the type of browser you are using, what search terms you use on our website, your IP address and information about your computer in order to optimise the conversion on the website, improve it and undertake targeted marketing.

2.1.2 When you purchase a product on the website, we collect information about you, such as name, address, e-mail address, telephone number, information about the products you buy and possibly have returned with the aim to be able to deliver products to you and for the use of meeting our reporting obligations.

2.1.3 When you subscribe to our newsletter, you expressly consent that we may collect the information that you provide to us, such as name, address, telephone number and e-mail address.

2.1.4 We will use the information that we collect in connection with your subscription to the newsletter for direct marketing, including to inform you about our products and news.

2.2 What is the basis for the collection?

2.2.1 The collection of information, as mentioned in article 2.1.1, is necessary for us to manage our interests in improving the features of the website and its layout and to give you relevant offers.

2.2.2 We only use your IP address to determine your geographic location.

2.2.3 The collection of information, as mentioned in article 2.1.2, is necessary for us to fulfil our agreement with you. (artikel 6 (1) (b) of the personal Data Regulation)

2.2.4 We collect only the information referred to in article 2.1.3 if you expressly consent to this. (artikel 6 (1) (a) of the personal Data Regulation)

3. USE OF DATA PROCESSORS

3.1 We use external companies to, among other things, handle the technical operation of the website, e.g. our suppliers assist us in connection with the execution of targeted marketing and improvement of the website. These companies are data processors, who are instructed by us and who process data, for which we are responsible. The data processors are not allowed to use the data for any purpose other than the performance of their contract with us, and they are subject to confidentiality about the data.

3.2 One of these data processors, Google Analytics of Google Inc, is established in the United States. Appropriate safeguards for the transfer of information to the United States are secured through the data processor’s certification under EU-U.S. Privacy Shield. A copy of the certification can be found here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

4. YOUR RIGHTS

4.1 In order to create transparency in the processing of your data, we must, as a data controller, inform you about your rights.

4.2 The right of access

4.2.1 You are at any time entitled in writing to ask us for information about, among other things, what information we have on file about you, the purpose of the registration, the categories of possible personal data and information recipients that may exist, as well as information about the origin of the information.

4.2.2 You have the right to obtain a copy of the personal data we process about you. If you want a copy of your personal data, please send a written request to [email protected] along with documentation that you are the person in question.

4.3 The right of rectification

4.3.1 You are entitled to have inaccurate personal data about yourself corrected by us. If you become aware that there are errors in the information we have on file about you, you are encouraged to contact us in writing, so the information can be corrected.

4.3.2 Via the sign-in to your user profile you have the opportunity by yourself to correct information that we have collected in connection with your subscription to our newsletter.

4.4 The right to erasure

4.4.1 In some cases you have the right to get all or some of your personal data deleted by us, e.g. if you revoke your consent to your subscription to our newsletter. To the extent that the processing of your data is necessary, e.g. in order to comply with our accounting obligations, we are not obliged to delete your personal data.

4.5 The right to restriction of processing

4.5.1 You have, in some cases, the right to restrict the processing of your personal data to only consist of storage, e.g., if you believe that the information we process about you is not correct.

4.6 The right of data portability

4.6.1 You are entitled to have your personal data delivered in a structured, commonly used and machine-readable format and you have the right to transfer the data to a different data controller when we collect your personal data in connection with:

● your purchase of a product from us, see article 2.1.2, or

● your consent for our use of your IP address to determine your geographical location, see article 2.2.2, or

● your consent to subscribe to our newsletter, see article 2.1.3.

4.7 The right to object

4.7.1 At any time you have the right for special reasons to object to our processing of your personal data that we collect in order to improve the functionality of the website and the layout, see article 2.1.1.

4.7.2 You also at any time have the right to object to our processing of your personal data that we process for the purposes of direct marketing, see article 2.1.3.

4.7.3 If you object to the processing, we are no longer entitled to process your personal data, unless we can demonstrate legitimate reasons to continue processing.

4.8 The right to revoke consent

4.8.1 You have at any time the right to revoke your consent for our use of your IP address to determine your geographical location, see article 2.2.2, and your consent to subscribe to our newsletter, see article 2.1.3. If you revoke your consent, please be aware that we, in some cases, may be eligible to continue the processing, see article 2. In such cases, you will be informed accordingly.

4.8.2 If you wish to revoke your consent, please contact us at [email protected].

4.9 The right to complain

4.9.1 You have at any time the right to submit a complaint to the The Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K concerning our processing of your personal data.

5. DELETION OF PERSONAL DATA

5.1 We will automatically delete the information that we have on file about you, however, to meet regulatory requirements, including requirements in the accounting legislation (5 years from the end of the accounting year) and the consumer legislation (the 2-year guarantee period), we may store certain personal data for a longer period of time.

5.2 Information collected in connection with your provision of your consent that we may send you marketing by e-mail will be deleted if you revoke your consent, unless we are entitled to continue processing, see article 2.

5.3 If you unsubscribe from our newsletter, your information will be deleted.

6. SECURITY

6.1 We have implemented appropriate technical and organisational security measures that personal data cannot accidentally or illegally be destroyed, lost, modified or impaired, and that it is not unauthorisedly disclosed or misused.

6.2 Only employees, who have a real need to access your personal data to perform their job, have access to it.

7. CONTACT INFORMATION

7.1 Tinekhome A/S is the data controller for the personal data that is collected through the website.

7.2 If you have any questions or comments on this Privacy policy, please contact:

Tine K Home A/S

M.P. Allerups Vej 45G

DK-5220 Odense SØ

Denmark

Phone +45 45 66 01 02

Business reg. no. 38 74 83 43

E-mail: [email protected]

8. CHANGES IN THE PRIVACY POLICY

8.1 We are at any time entitled to make changes in this Privacy policy. If we make changes in the Privacy policy, you will be informed of this at your next visit to the website.

9. VERSIONS

9.1 This is version 1 of Tinekhome's Privacy policy dated 25 May 2018.

Gift cards & Vouchers

Gift cards for use in the webshop can be purchased on this site and redeemed at checkout with the code on your gift card.
Gift Cards are available in the web shop within the near future.


Have you received a voucher it can be redeemed in the same manner as with gift cards. On your voucher you'll find a unique code which is valid for the period specified on the voucher and the discount that the amount has been set to.

Frequently Asked Questions

© 2018 - VAT: DK38748343 - Tine K Home A/S - M.P. Allerups Vej 45 G - 5220 Odensen SØ - Denmark